AL: Payment grace period for affected customers
In response to the recent severe storm activity, the Alabama Insurance Department issued a moratorium instructing all insurance companies to provide a 30-day grace period to policyholders who experienced loss or damage due to the April 27-28th storms and are temporarily unable to pay their premiums.
In response to this directive, Safeco placed a hold on any cancellations for non-payment of premium for policyholders in storm impacted areas. This hold will remain in effect through May 27th.
If you have any questions regarding a customer's eligibility for a premium extension if they reside outside the storm impacted areas, please contact our billing support department at 877-566-6001.
Note: The directive does not relieve consumers of responsibility to pay for premiums, nor would it prevent companies from cancelling after May 27.
Thank you for attention to this matter. If you have any questions, please contact your Territory Manager or Agency Specialist.